At Mas Begin LLC, we are dedicated to ensuring your satisfaction with our handcrafted wicker baskets and artisanal home decor. If you’re not completely happy with your purchase, our refund and return policy is designed to make the process simple and hassle-free. Please review the details below to understand how returns, refunds, and exchanges work.

Our Return Policy

We offer a 30-day return window for all purchases made through masbegin.shop. To be eligible for a return, items must be unused, in their original condition, and in their original packaging. This ensures that our handcrafted wicker baskets and decor remain in pristine condition for processing.

Steps to Return an Item

  1. Contact Us: Reach out to our customer service team at nt.tung2439x@gmail.com or call +84822135103 within 30 days of receiving your order to initiate a return.
  2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return in your communication.
  3. Receive Return Instructions: We will provide you with a return authorization and shipping instructions. Please do not return items without prior approval.
  4. Ship the Item: Package the item securely in its original packaging and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  5. Inspection and Processing: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria. Refunds or exchanges will be processed within 5-7 business days.

Refund Policy

Once your return is received and inspected, we will issue a refund to your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider. Please note that original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at nt.tung2439x@gmail.com or +84822135103. We will provide a prepaid return shipping label and either replace the item or issue a full refund, including original shipping costs, at no additional cost to you.

Exchanges

If you’d like to exchange an item for a different size, style, or product, please follow the same return process outlined above. Once the original item is received and inspected, we’ll ship the replacement item, subject to availability. Customers are responsible for any additional shipping costs for exchanges unless the original item was defective or incorrect.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.
  • Items that have been used, damaged, or altered.
  • Items not in their original packaging.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure your return reaches us safely.

International Returns

For international orders, please contact us at nt.tung2439x@gmail.com for specific return instructions. Note that international customers are responsible for return shipping costs and any applicable customs fees, unless the item is defective or incorrect.

Contact Us

If you have any questions about our refund and return policy or need assistance with a return, please don’t hesitate to reach out. You can contact us at:

Our customer service team is available Monday through Friday, 9 AM to 5 PM (MST), and we aim to respond within 24-48 hours.

Thank you for choosing Mas Begin LLC. We’re committed to ensuring your shopping experience is exceptional!