At Mas Begin LLC, we are committed to delivering our handcrafted wicker baskets and artisanal home decor to you as quickly and efficiently as possible. Below, you’ll find everything you need to know about our shipping process, including delivery times, costs, and tracking information for orders placed at masbegin.shop.

Where We Ship

We proudly ship our handcrafted products to customers worldwide. Whether you’re in the United States or an international location, we strive to ensure your order reaches you safely. Shipping options and costs are calculated at checkout based on your delivery address.

Shipping Times

Once your order is placed, we process it within 1-3 business days. Below are the estimated shipping times after processing:

  • Domestic Shipping (United States): 5-10 business days, depending on your location and selected shipping method.
  • International Shipping: 10-20 business days, depending on the destination and customs processing times.

Please note that these are estimated delivery times. Delays may occur due to factors such as holidays, weather conditions, or customs clearance for international orders.

Shipping Costs

Shipping costs vary based on your location, the weight of your order, and the shipping method selected at checkout. You’ll see the exact shipping cost before completing your purchase on masbegin.shop. For international orders, additional fees such as customs duties, taxes, or import charges may apply, which are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress on the carrier’s website. If you don’t receive a tracking number or have trouble tracking your order, please contact us at nt.tung2439x@gmail.com or +84822135103.

International Shipping and Customs

For international orders, please be aware that customs policies vary by country. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country’s government. We recommend checking with your local customs office for details before placing your order. To ensure smooth delivery, please provide accurate shipping information during checkout.

Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact us immediately at nt.tung2439x@gmail.com or +84822135103. For damaged items, please include photos of the product and packaging when reaching out. We’ll work with you to resolve the issue promptly, offering a replacement or refund as per our Refund and Return Policy.

Shipping Restrictions

Some regions may have shipping restrictions due to carrier limitations or local regulations. If we are unable to ship to your location, we’ll notify you promptly and provide a full refund for any affected orders.

Contact Us

If you have any questions about our shipping process or need assistance with your order, our team is here to help. Reach out to us at:

Our customer service team is available Monday through Friday, 9 AM to 5 PM (MST), and we aim to respond within 24-48 hours.